By Amy Nutt
Although luggage bags at airlines go missing quite often, only a small percentage of all checked baggage is permanently lost. Most bags will be found within a few hours and if it takes longer, the airline will deliver it to you by courier. However, in the event that you become separated from your bag, there are steps you can take to locate it.
If your baggage turns up missing while you are flying to your destination, the following steps will help when making a claim:
Lost Baggage: If your baggage is lost while in transit, you should report the loss to the airline carrier. If your bag does not show up on the baggage carousel, immediately go the airline's baggage office or window. Give the window clerk your baggage stubs. Retain your receipts for all replacement of items purchased together with the baggage check tags and remaining portions of your flight tickets.
Baggage Delay: In the event that your baggage is delayed in transit while on your journey, report the delay immediately to the airline and obtain a property irregularity report (PIR.) You will also need to supply evidence of the length of the baggage delay.
What must an airline do?
All airlines are liable for compensation if baggage is delayed or damaged due to their own negligence but this liability doesn't include fragile articles, liquids, or perishable items.
The clerk at the baggage claim window will track your bag using your luggage stubs. If there are no results, the clerk will send baggage workers to try to locate your luggage. It is important that you can describe your baggage.
If the airline still cannot locate your baggage, you will have to fill out a baggage claim form where you will have to list the contents of the baggage and a description of the bags. You must provide contact information and an address, so if they do find it, they can deliver it to you. Make sure you keep a copy of the claim form.
A little extra care can keep your bags safe while you travel. The airlines have upgraded baggage tracking technology so reuniting you with your misplaced bags is much quicker and easier. As a passenger, you can take certain precautions that can help the airlines return items you leave on a plane or get your bags back to you quickly. As you pack, follow these tips:
How is luggage lost?
How do I negotiate compensation with an airline for lost luggage?
First of all, at this point your luggage isn’t lost; it’s “Delayed”.
At this point you need to do a number of things.
Are there any hacks to tracking down lost luggage?
One great way to find it yourself would be by using some of the new products that are on the market made specifically to track down lost luggage. One great piece of technology is found at LugLoc - The first Luggage Locator. They use GSM technology to keep tabs on your luggage and keep you updated on your luggage's location via your mobile device. This is a great tool to use as it gives you an advantage by letting you know where your luggage is so instead of depending upon the airline to help you find it, you can more accurately tell them where to go to get it.
Is travel insurance good for lost luggage?
While travelling abroad, it's not rare for flyers to encounter lost, damaged or delayed luggage. Usually, people don’t get reimbursement, or they get a part of reimbursement for their luggage loss. All you need is a travel insurance that covers all these aspects.
Coverage for luggage loss is provided by travel insurance. If your luggage is lost, then you will get reimbursed by your travel insurance provider.
Below is the list of properties insured by your travel insurance:
Philippine Airlines (PAL) lost baggage policy and baggage tracing info
According to Philippine Airlines, if your baggage is not found within seven days after the baggage was first reported missing, then the baggage will be considered lost and a claim will be filed.
Immediately report any missing luggage and/or make inquiries regarding your baggage at the Baggage Assistance Counter located at the arrival area.
Baggage tracing contact information at Ninoy Aquino International Airport (NAIA):
NAIA TERMINAL 1
NAIA TERMINAL 2
For International flights:
TeL: (+632) 8851-3011 / (+632) 8401-7697
NAIA TERMINAL 3